Failsafe contracts
Polymr engagements are structured module-by-module. Each module has a defined success metric, a fixed scope, and a fixed price. If a module doesn't hit the metric, you don't pay for that module.
Terms
Failsafe contracts. Pay per module.
Polymr engagements are scoped to operational outcomes. Each module is a self-contained deliverable with a success metric, a price, and a payment trigger.
Pricing model
Pay per module on delivery. No multi-quarter upfront implementation fees. Optional ongoing monthly software + support plan for live workflows.
Service level
Polymr targets 99.9% workflow availability. Status, incident response, and root-cause communications go to customer admins via email + portal.
Data ownership
Customer owns 100% of the data ingested into Polymr. Polymr holds a limited license to process that data only for the workflows the customer has configured.
Termination
Either party may terminate per the contract. On termination, customer data is exported and deleted within 30 days. Paid-for modules remain paid; unstarted modules are not invoiced.
Full agreement
These summaries reflect the standard Polymr MSA. The full master service agreement and order forms are provided at contract time and govern the relationship.
Full MSA and order form templates available on request via contact form or naman@polymr.tech.