Failsafe contracts
Polymr engagements are structured module-by-module. Each module has a defined success metric, a fixed scope, and a fixed price. If a module does not hit the metric, you pay only 20 percent of the price for that module.
Failsafe contracts. Pay per module.
Polymr engagements are scoped to operational outcomes. Each module is a self-contained deliverable with a success metric, a price, and a payment trigger.
The terms, plain.
Last updated: 2026-05-31
Pricing model
Pay per module on delivery. No multi-quarter upfront implementation fees. Optional ongoing monthly software and support plan for live workflows. All amounts in USD unless agreed otherwise.
Service level
Polymr targets 99.9% workflow availability calculated monthly. Status, incident response, and root-cause communications go to customer admins via email and portal. SLA credits per the MSA.
Data ownership
Customer owns 100% of the data ingested into Polymr. Polymr holds a limited license to process that data only for the workflows the customer has configured. Customer warrants it has rights to provide the data.
Acceptable use
Polymr is licensed for the customer's internal manufacturing operations. No resale, no use to build a competing product, no use to process personal data of consumers outside the manufacturing context. No use for any unlawful activity.
Termination
Either party may terminate per the contract. On termination, customer data is exported and deleted within 30 days. Paid-for modules remain paid; unstarted modules are not invoiced.
Warranty and liability
Polymr provides the service "as is" beyond the explicit warranties in the MSA. Total aggregate liability is capped at fees paid in the 12 months preceding the claim. No liability for indirect, consequential, or punitive damages.
Confidentiality
Both parties keep the other's confidential information confidential. Customer's operational data is treated as confidential by default. Mutual NDA available before any sample data is shared.
Governing law
Standard MSA governed by the laws of the State of Delaware, USA. Disputes resolved by binding arbitration unless the customer's order form specifies otherwise.
Full agreement
These summaries reflect the standard Polymr MSA. The full master service agreement and order forms are provided at contract time and govern the relationship in case of conflict with this page.
Disclaimer. This page is a plain-language summary of the standard Polymr Master Service Agreement and does not constitute the agreement itself. The executed MSA and order form(s) govern in case of any conflict. Nothing on this page is legal advice.
Forward-looking statements. Any metric or projection stated on the Polymr website (e.g. cycle-time reduction, cost savings) reflects results observed in specific customer deployments or pilots and is not a guarantee of future outcomes. Customer results vary based on data quality, system access, scope, and operational complexity.
Full MSA, DPA, and order form templates available on request via the contact form.